Customer Services Sales Training Course
As one of the UK's leading sales training companies, our Customer Services Training Course is second to none.
This programme will show you how the world's top companies deliver exceptional customer care; and how through bespoke sales training, you can assess the value being provided by your company and what you can do to harness this knowledge.
Winning a valued customer is never easy, so if you feel you are losing customers to your competition, you should consider our Customer Services Sales Training programme.
Customer Services Course Design
The Customer Services Sales Training programme is modular in design, so we can tailor the course to your company's timeframe and needs. The Customer Services Sales Training Course typically lasts for 1-3 days.
Customer Services Training
Providing excellent customer service is the very minimum your customers expect – are you providing it? Our experience as a sales training company suggests that many are not meeting the customers' requirements and therefore many companies are failing their customers.
By attending the Customer Excellence Sales Training Programme you will learn:
- What makes good customer service
- The influence of perception on value
- How to create the 'wow factor'
- Your individual personality type
- How to communicate with the 4 main customer types
- The performance iceberg
- The importance of your attitude when delivering key messages
- Styles of communication, questioning and listening skills
- How to empathise effectively
- How to handle 'difficult' customers
Who Should Attend This Sales Training Course
We can develop bespoke sales training programmes for anyone dealing with customers on the front line. The Customer Service training is most relevant to the following people:
- Customer service representatives
- Call centre agents
- Helpdesk operators
Please contact us for further information about our Customer Service Sales Training Course.. Download course information here (PDF)