Autotrader
ABOUT US
homewho we aremeet the team our clients resourcescareer opportunities contact information
OUR COURSES
management training sales training
CALL US NOW
0800 043 6599
“an outstanding
training experience"
google
Communication Skills Training Course
Improve the power of the message
Communication Skills is a programme that includes a detailed profile of your communication style and give you an insight into the four main communication strategies used by some of the world's leading businesses.
The programme is modular in design, allowing you the flexibility to run the programme over a time period that suits you.
Typical course duration is 1 – 3 days.
‘...by working around you, we ensure minimum interruption to your business ...’
Principles and preferences
Anyone in business needs to be a professional communicator.
So it makes sense that we understand the important principles that make for truly effective communication.
Whether your aim is to influence staff, sell to clients or make dynamic presentations, understanding your own communication profile and appreciating that others prefer to communicate in different ways, is the key to success.
Benefits and Outcomes
This programme aims to heighten self awareness and build an appreciation of the different communication preferences of business people. Building the self esteem of others, using appropriate spoken and written words and understanding body language will transform your ability to connect with your audience and dramatically improve the power of your message.
By attending the Communication Skills programme you will learn:
- Your individual personality type
- How to communicate with the four main customer types
- The performance iceberg
- The importance of your attitude when delivering key messages
- Styles of communication
- Questioning and listening skills
- Ways of showing empathy
- Techniques to handle irate customers
- How to be deal with people assertively
- How to give feedback constructively
Who should attend?
- Sales Executives
- Account Managers
- Customer Service Representatives
- Call Centre Agents
- Helpdesk Operators
- Managers
- Business Owners
- Anyone involved with dealing with customers at the front line
Please contact us for further information.
Download course information here (PDF)