Customer Services Training Course

Retaining valued customers

Excellence Training is a programme that will show you how the world’s top companies deliver exceptional customer care.

You will learn how a customer will assess the value being provided by your company, and what you can do to harness this knowledge.

The programme is modular in design, allowing you the flexibility to run the programme over a time period that suits you.

Typical course duration is 1 – 3 days.

‘...by working around you, we ensure minimum interruption to your business ...’

Providing excellent customer service is the very minimum your customers expect – are you providing it?

Winning a valued customer is never easy – that’s why you need to hang onto them.

Customers rarely tell you when you have performed well. They just expect that you will do what you said you would do, when you said that you would do it.

When it goes wrong, some will let you know about it. Most, however, will simply vote with their feet and go to a competitor.

The only time you realise you have failed to meet their expectations is when you review your sales numbers.

By attending the Customer Excellence - Service Training Programme you will learn:

What makes good customer service?
The influence of perception on value
How to create the ‘wow’ factor
Your individual personality type
How to communicate with the 4 main customer types
The performance iceberg
The importance of your attitude when delivering key messages
Styles of communication, questioning and listening skills
How to empathise effectively
How to handle ‘difficult’ customers

Who should attend?

Customer service representatives
Call centre agents
Helpdesk operators
Anyone involved with dealing with customers at the front line

Please contact us for further information.
Download course information here (PDF)