Objection Handling Skills Training Course

Overcome your customers’ objections

Objection Handling Skills is an intensive programme that gives you the techniques and skills needed to overcome key objections - to go from ‘no’ to ‘yes’.

The programme is modular in design, allowing you the flexibility to run the programme over a time period that suits you.

Typical course duration is one half day– 3 days.

‘...by working around you, we ensure minimum interruption to your business ...’

Table Tennis

Ever played objection table tennis with a customer?
Of course you have. This is where no matter how well you answer their objection, they come back with another, and another!
And even when you’ve overcome all of these, they still say ‘no’.
We know this because the delegates who have attended our workshop all shared the same experience.
You have good answers to counter any objection, but this simply isn’t enough.

Outcomes and Benefits

Do you struggle to answer some of your customers’ objections?
How often do your customers say no, even if you handle their objections?

You need tried and tested best practices to handle the objection in a professional way.

By attending The Objection Handling Skills programme, you will be able to:

Identify the 5 groups of objection
Read your customer’s body language
Identify needs which will help close the deal
Test whether the objection is real
Establish the key objection
Test the intention of the customer
Ensure that the customer is committed to the deal
Answer any objection

Who should attend?

Sales Executives
Relationship Managers
Account Managers
Telesales Representatives
Canvassers
Field Sales Executives
Buyers
Business Leaders
Sales Managers

Please contact us for further information.
Download course information here (PDF)