Telesales Sales Training Course

Master the skills of an experienced telesales professional.

Telesales is a programme that will show you how to put into practice effective telesales techniques used by the world’s top companies.

The programme is modular in design, allowing you the flexibility to run the programme over a time period that suits you.

Typical course duration is 1 – 3 days.
‘...by working around you, we ensure minimum interruption to your business ...’

Getting Through

Today’s market is tough, pressure on people’s time is relentless and increasingly, people feel ‘hassled’ by unwanted telephone calls. Breaking through to speak to a prospective customer, or increasing/renewing the spend of an existing customer has become more difficult than ever.

If you are to succeed in telephone sales you need to understand the psychology of why customers buy, and the best way to present your products and services.

Benefits and Outcomes

Would you like to be more confident and effectively engage customers on the telephone?
Do you get nervous before making telesales calls?
Do you often feel that the person at the other end of the phone doesn’t want to speak to you?
Do you lose your customers’ interest or struggle to handle their objections ?

We will show you how to approach a sales call, engage the customer and exceed your targets.

By sharing the skills and techniques used by the very best telesales professionals across the world, you will discover how easy it is to sell over the phone.

By attending the Telesales programme you will:

Learn how to sustain your attitude and motivation at optimum level
Be able to set a clear plan and effectively structure the call
Know how to manage your time effectively so that the highest return possible can be achieved
Explore ways of introducing yourself to a customer that creates interest and grabs their attention
Implement new ways of engaging existing clients
Discover advanced questioning techniques that identify unexpected needs
Develop your current sales presentation and make it more dynamic
Become more structured in how you handle customer objections

Who should attend?

Telesales Executives
Lead Generators
Canvassers
Telesales Managers
Call Centre Agents

Please contact us for further information.
Download course information here (PDF)